First-time user? Having trouble logging into your account?
If you're a new member, your account information should have been provided to you at your account opening if you opened your membership in-branch. If you opened your membership online or at an enrollment, your account information will be mailed to you (or emailed, depending on your preference). If you have not received that information, you will need to wait to receive it or call us to receive your account information over phone.
Important information to help you log into Leaders eBr@nch:
- If you're a first-time user, you will be required to use your member number as your username, and the last four digits of your social security number as your password.
- After your first login, you will be prompted to change your username and password. Please select a username and password that will be easy for you to remember, but difficult for an intruder to guess. Avoid common information such as birthdates, relative and pet names, or any other information that might be publicly accessible.
- If you're a returning user and you have forgotten your username and/or password, you may retrieve the information by attempting the login incorrectly and using the Account Access Help or Forgot My Username links.
- If you are still unable to log into your account, please contact us by phone or email us and we will assist you in accessing your account information.