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Compass Card Refresh

We’re excited to bring you a new and improved card experience!

On Monday, August 31, Leaders will complete the Compass Card Refresh, upgrading your business debit card. You'll receive a new debit card with an updated design and card number that has enhanced card management features.

Continue reading below for important details about the refresh and what to expect.

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What should I expect?

The Compass Card Refresh is bringing debit Mastercards to Leaders business members. While you'll receive a new card design and card number, most aspects of your account will remain the same.

Your new business debit will be mailed on August 31. Continue using your current debit card until it arrives.

Activate your new debit anytime between August 24 and September 30.

All card management features will move from the Leaders Card Controls App into the primary Leaders CU App. Only one app for all accounts.

compass card refresh what should I expect

How should I prepare?

A few simple steps before August 31 will help ensure a smooth transition to your new debit Mastercard.

Continue using your current debit card until August 31.
Plan to activate your new debit Mastercard and add it to your digital wallet when you receive it.
Make note of any subscriptions or recurring payments tied to your current card.
You will have until September 30 to activate your new card.

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What is changing?

The Compass Card Refresh includes several enhancements designed to simplify card management and improve your overall experience.

You'll receive a new business debit Mastercard with a new card number, expiration date, and security code.
All authorized users will receive new cards with unique card numbers.
Recurring payments and digital wallets will need to be updated with your new card information.
The Leaders Card Controls App will be retired, and all card management features will move into the Leaders CU App.

If you have questions about your account, please reach out to us. We're happy to help!

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Frequently Asked Questions about our
Compass Card Refresh

What is the Compass Card Refresh?: On Monday, August 31, Leaders will complete the Compass Card Refresh, upgrading your business debit card. You'll receive a new debit card with an updated design and card number that has enhanced card management features. Continue reading the FAQs below for important details about the refresh and what to expect.

Why am I receiving a new card?: We're refreshing our business debit cards with an updated design and card number. This allows us to provide enhanced features, improved security, and an updated experience while continuing to deliver the service you expect.

When will my current business debit card stop working?: Your current debit card will be deactivated on September 30. You may activate and begin using your new business debit Mastercard on Monday, August 31.

Receiving & Activating your New Card

When will my new business debit Mastercard arrive?: Your new business debit Mastercard will be mailed on Monday, August 31. Please allow 7–10 days for delivery. Once received, you can activate and start using your new card. Please verify that your mailing address is up to date to ensure timely delivery.

When should I activate my new business debit Mastercard?: When you receive your new business debit Mastercard it is ready to be activated. You should activate your new card anytime before September 30. Once activated, your new card is ready to use!

What should I do with my current debit card once I receive my new business debit Mastercard?: Once you receive and activate your new business debit card securely destroy your current debit card by dropping it off in branch to be securely disposed of or by cutting through the chip and card number.

How do I activate my new business debit Mastercard?: You may activate your new business debit Mastercard by calling the activation number provided on the sticker attached to your card and following the prompts. Once activated, your card will be ready to use immediately. Don’t forget to add your new credit Mastercard to your digital wallet.

What happens if I don't activate my new business debit Mastercard?: Your current debit card will be deactivated on October 1. To avoid interruptions, activate your new business debit Mastercard by September 30.

What if I don't receive my new business debit Mastercard?: If you have not received your replacement card by Monday, September 14, please contact us immediately. Call us at 731-664-1784, email support@leaderscu.com, or visit a Leaders branch near you to speak with a Financial Champion who can help.

What if I have multiple business debit cards?: Each eligible business debit card will receive its own replacement. If you have an existing consumer debit card, that card will continue to work without interruption.

If you also have a credit card for your business, see our compass credit card refresh page for more info.

Card Numbers and Digital Wallets

Will my business debit card number change?: Yes. Your new business debit Mastercard will have a new card number, expiration date, and security code (CVV). Any authorized users who currently have a debit card linked to your business account will also be given a new debit card number.

As part of the refresh, the Card Controls App is being retired and all card management features will be available within the Leaders CU App beginning Monday, August 24.

Do I need to update recurring payments and subscriptions?

Yes. Any merchant, app, or subscription service that stores your debit card information will need to be updated with your new business debit Mastercard information.

Examples include:

Amazon
Utility providers
Insurance companies
Streaming services
Online retailers
And more…

Will I need to update my card in Apple Pay, Google Pay, Samsung Wallet, or other digital wallets?: Yes. After you have activated your new business debit Mastercard, you will need to remove your old debit card and add your new card information to any digital wallets you use.

Will my new business debit Mastercard have tap-to-pay capability?: Yes. Your new business debit Mastercard will support contactless tap-to-pay transactions.

Rewards

Will my current rewards points transfer to my new credit Mastercard?: Yes. Existing rewards points will automatically transfer to your new credit Mastercard account. Points may take several business days to appear following the refresh.

Will I be able to earn points or rewards during the refresh weekend?: To complete the refresh to our new credit Mastercards, rewards earning will be temporarily unavailable on Friday, August 21 through 8:00 am on Monday, August 24. Purchases made during this time will not earn rewards points. Your ability to make purchases with your credit card will not be affected during this time. Only rewards earning will be temporarily unavailable.

Can I redeem points during the refresh?: No. The rewards platform will be temporarily unavailable from Friday, August 21 through Sunday, August 23 while we complete the Compass Card Refresh. Rewards redemption is expected to resume on Monday, August 24.

What happens to rewards points that are scheduled to expire?: As part of this refresh, expiration of all rewards points will be reset for an additional five years from September, giving you more time to redeem your rewards.

Will my rewards program change?: Nothing is being taken away, but as part of the Compass Card Refresh, we're adding new and exciting ways to redeem rewards. We'll share more details soon.

Mobile App

Will I still use the Leaders Card Controls app to manage my card?: On Monday, August 24, you'll be able to manage both your credit Mastercard and Leaders debit card all within the Leaders CU App. The Leaders Card Controls App will be retired, bringing your card controls and everyday banking tools together in one convenient app. Download the Leaders CU App now!

Where will I manage cards after the refresh?: On Monday, August 24, you'll manage your credit Mastercard and Leaders debit card directly within the Leaders CU App. The Leaders Card Controls App will be retired, allowing you to access card controls and everyday banking features all in one place.

Credit Cards

Will my Leaders business credit card be impacted by this card refresh?: Yes, if you have a current Leaders Business Visa credit card, you will receive a new credit Mastercard as part of the refresh.

For more information about the credit card transition, visit our compass credit card refresh page.